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Privacy Policy

Last updated November 9, 2026.

Introduction

VIP Concierge, LLC (“VIP Concierge,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit dcvipconcierge.com (the “Site”) or book our executive transportation and concierge services, how we use it, and the choices you have.

By using the Site or our services, you agree to the practices described here.

Information we collect

Information you give us. When you request a consultation, book a service, or contact us by phone, WhatsApp, or email, we may collect:

  • Name, email address, phone number, and company or organization
  • Trip details: pickup and drop-off locations, dates, times, flight information, passenger names, and special requests
  • Details needed for concierge services, such as accommodation preferences, travel itineraries, and identification or documents you send us for authentication
  • Billing information (payments are handled by third-party processors; we do not store full card numbers)

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, approximate location, and similar usage data through cookies and related technologies.

How we use information

We use the information we collect to:

  • Provide, coordinate, and confirm transportation and concierge services
  • Respond to inquiries and consultation requests
  • Process bookings and payments
  • Plan trips, including security and logistics considerations
  • Send service updates and, where permitted, information about our services
  • Operate, maintain, and improve the Site
  • Measure the effectiveness of our advertising
  • Comply with legal obligations and protect our rights, clients, and staff

We do not sell your personal information.

Cookies, analytics, and advertising

The Site uses cookies and similar technologies, including Google Tag Manager, Google Analytics, and Google Ads. These tools help us understand how visitors use the Site, measure ad performance, and show our ads to people who have visited the Site (remarketing). Google may use cookies to serve ads based on your past visits to this and other websites.

You can limit this tracking by:

You can learn more about how Google uses data at How Google uses information from sites that use its services. Our Site does not currently respond to “Do Not Track” browser signals.

How we share information

We share personal information only as needed to run our business and deliver the services you request:

  • Service partners: chauffeurs, affiliated transportation operators in other cities, apartment and hotel providers, charter operators, airlines, and embassies or government offices involved in document authentication
  • Service providers: companies that help us with payments, website hosting, email, communications, analytics, and advertising
  • Legal and safety: when required by law, subpoena, or legal process, or to protect the safety, rights, or property of our clients, staff, or others
  • Business transfers: in connection with a merger, sale, or transfer of all or part of our business
  • With your consent: in any other case where you ask or agree for us to share it

Data retention and security

We keep personal information only as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal obligations.

Given the nature of our clients and services, we treat trip details and client identities as confidential. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Your choices and rights

You may contact us at any time to:

  • Request access to the personal information we hold about you
  • Ask us to correct or update inaccurate information
  • Ask us to delete your information, subject to records we must keep by law
  • Opt out of marketing messages (you can also use the unsubscribe link in any marketing email)

Depending on where you live, you may have additional rights under state privacy laws. We will respond to requests as required by applicable law and will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request.

Children’s privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them online. When a minor travels with us, we collect only the details needed for the trip from the parent, guardian, or organization making the booking. If you believe a child has given us personal information, contact us and we will delete it.

Third-party links

The Site links to third-party services such as WhatsApp, Facebook, and X. We are not responsible for the privacy practices of those services, and we encourage you to review their privacy policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above. Your continued use of the Site or our services after a change means you accept the updated policy.

Contact us

For questions about this policy or to make a privacy request, contact: